We will choice the best shipping way for you.
The return of goods: In order to ensure the fund can return to customers in a timely manner, please check contract no., packing list or invoice with your representative when you decide to return the goods. Any return of goods should be agreed by us in advance.
1. For undamaged parts (Engine in-frame parts only): In the precondition of original packing, quality and performance, customer will be charged 5% of the product value for storage fee within 20 days upon the date of delivery, and 15%-18% within 40 days. Return policy do not apply to the products delivered after 40 days.
2. For damaged parts: Damaged parts can be returned at anytime within 6 months guarantee period. Only carried out with the allowance of us.
3. Procedure
① State the situation of damage parts by fax, email or literary form. (include contract no. or order no. )
② Detailed information confirmation by our representative
③ Delivery the parts after conformation
④ Refund or resend the goods after the receipt of damaged parts
Note:
4. The buyer can only change or repair parts in the factory or places accepted or authorized by us. In the guarantee period, we will not bear any special, additional, subsequent damage compensation, including casualties, fire, flood, indirect business loss and so on in the sake of quality problem. Any compensation declared by the buyer exceed the total amount of goods will not be bear.
5. We are not responsible for any charges during goods returning.
6. We are responsible for freight due to exchange or resend damaged goods.
1. How to make sure that the quality meets our demand?
All parts and
components we supply are from regular supplier with good strength, long
history, deep influence and their products are precision made of
superior material. The producing procedure is very strict so there
seldom comes up with quality problem.
2. How to deal with the shortage of goods？
None
or short of stock may occur since we deal with kinds of machinery
parts. We will contact you in case of back order and will general do as
followed:
① We give a clear indication of delivery time in web
and will inform you the exact delivery time and price once your order
has been placed.
② We will suggest you choose original or other replacement if delivery time of the ordered goods is long or unsure.
③ Cancel the order.
3. How to deal with not receiving goods after payment?
We
will keep you informed about the status of order by Email or short
massage, or you can get your order information from web by providing
your personal information, contact information, order number. Etc.
Not
receive the goods in a long time? Please call +86 153 9665 9556
email:info@diesel-engines.net for order status by supplying order
number.
4. How to deal with quality problems?
Please refer to our
after service stipulation and consult our customer service if there is
any quality problem, we will provide solutions to your satisfactory.
5. How to deal with the situation that customers are not able to pay the balance?
The orders will be cancelled after 20 working days beyond delivery date, and then we will ask for compensation.
We provide a variety of paying methods, take the most convenient one for yourself:
T/T
